Terms of Service

• You must be at least 18 years of age to register for the Platform.
• You must have the legal authority to enter into binding contracts on behalf of the business entity you represent.
• The Platform is available only for lawful commercial use by fitness, wellness, and sports businesses operating in India or in jurisdictions where we offer service.
• By registering, you represent and warrant that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@revmetiqos.com if you suspect any unauthorised access to your account. We will not be liable for any loss or damage arising from your failure to maintain the security of your credentials.

Gym Owners may create Staff Accounts for employees or contractors. The Gym Owner is fully responsible for all actions taken by Staff Account holders, including any violations of these Terms. Staff Accounts must only be created for individuals who are authorised to act on the Gym Owner's behalf.

REVMETIQ OS offers subscription plans as described on our pricing page. All prices are quoted in Indian Rupees (INR) and are exclusive of applicable Goods and Services Tax (GST). GST will be charged at the rate applicable at the time of billing and will appear separately on your invoice.

• Subscription fees are billed in advance on a monthly or annual cycle as selected at registration.
• Payments are processed by Razorpay. By subscribing, you authorise Razorpay to charge your chosen payment method on each billing date.
• If a payment attempt fails, we will retry up to 3 times over 7 days before suspending your account.
• Suspended accounts retain all data for 30 days. After 30 days of non-payment, the account is terminated and the 90-day data retention period begins.
• All billing records and GST invoices are available for download from your dashboard under Settings → Billing.

Subscription fees are non-refundable except in the following circumstances:

• 7-day refund window: If you cancel within 7 calendar days of your initial subscription purchase (not applicable to renewals), you are entitled to a full refund.
• Platform-caused downtime: If the Platform is unavailable for more than 72 consecutive hours due to causes within our control, you may request a prorated credit for the affected period.
• We do not offer refunds for unused portions of a subscription period following cancellation.

Refund requests must be submitted to support@revmetiqos.com with your invoice number. Approved refunds are processed within 5–10 business days via the original payment method.

You may upgrade or downgrade your subscription plan at any time from your dashboard. On an upgrade, the price difference for the remaining billing period is charged immediately. On a downgrade, the change takes effect at the start of the next billing cycle.

We reserve the right to modify subscription pricing. We will provide at least 30 calendar days' notice of any price increase by email and in-dashboard notice. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing.

• To operate, manage, or facilitate any business that is illegal under applicable Indian law or the laws of your jurisdiction
• To send unsolicited bulk communications (spam) through the WhatsApp, SMS, or email automation features
• To send communications to individuals who have not consented to receive messages from your gym, or who have opted out
• To process or store personal data of individuals who are not current or prospective members of your gym
• To attempt to reverse-engineer, decompile, disassemble, or derive the source code of the Platform
• To circumvent, disable, or interfere with security features of the Platform
• To upload or transmit malware, viruses, or any code intended to damage or disrupt the Platform
• To scrape, crawl, or systematically extract data from the Platform by automated means without our written consent
• To use the Platform in any way that violates the WhatsApp Business Policy, Meta's Platform Terms, or Twilio's Acceptable Use Policy
• To impersonate another person or entity, or misrepresent your affiliation with any person or entity
• To use the Platform to facilitate gambling, adult content, weapons sales, or other activities prohibited under Meta's or Twilio's policies

If you use the WhatsApp automation features of the Platform, you are solely responsible for ensuring that all messages sent comply with:

• Meta's WhatsApp Business Policy and Commerce Policy
• The Telecom Regulatory Authority of India (TRAI) regulations on commercial communications
• The requirement to obtain and maintain verifiable consent from each recipient before sending marketing or promotional messages
• Maintaining opt-out lists and immediately honouring opt-out requests

The Gym Owner is the Data Fiduciary (as defined under the DPDPA, 2023) in respect of all Member Data entered into the Platform. This means the Gym Owner:

• Determines the purpose and means of collecting member personal data
• Is responsible for obtaining and maintaining valid consent from gym members for the collection and processing of their personal data
• Is responsible for responding to data access, correction, and deletion requests made by gym members directly to the gym
• Must ensure that data entered into the Platform is accurate and not excessive
• Bears all obligations under applicable data protection law with respect to Member Data

REVMETIQ OS acts as the Data Processor for Member Data. We will:

• Process Member Data only on documented instructions from the Gym Owner
• Not process Member Data for our own commercial or marketing purposes
• Implement appropriate technical and organisational security measures as described in our Privacy Policy
• Notify the Gym Owner without undue delay upon becoming aware of a personal data breach affecting Member Data
• Delete or return all Member Data to the Gym Owner upon termination of the subscription, as described in Section 11
• Maintain a record of processing activities as required under applicable law

Aggregate, anonymised, and statistical data derived from usage of the Platform (such as feature adoption rates, performance metrics, and error rates) that cannot reasonably be used to identify any individual gym or member, may be used by REVMETIQ OS to improve the Platform.

You may export your Member Data at any time in CSV format from the Platform dashboard under Members → Export. We do not charge for data export. Export functionality remains available for 30 days following account termination.

The Platform, including its software, source code, design, algorithms, AI models, documentation, trademarks, and trade secrets, is the exclusive property of REVMETIQ OS and its licensors. Nothing in these Terms transfers ownership of any Platform IP to the Gym Owner.

Subject to your compliance with these Terms and payment of applicable subscription fees, REVMETIQ OS grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business operations.

You retain full ownership of all Member Data and business data you upload to the Platform. By using the Platform, you grant REVMETIQ OS a limited licence to store, process, and display your content solely to the extent necessary to provide the Platform services to you.

If you provide feedback, suggestions, or ideas about the Platform, you grant REVMETIQ OS a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without compensation or attribution to you.

The Platform is provided “as is” and “as available” without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Platform will be error-free, uninterrupted, or free of viruses.

To the maximum extent permitted by applicable Indian law, REVMETIQ OS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with:

• Your use of or inability to use the Platform
• Any unauthorised access to or alteration of your data
• Failure of WhatsApp, SMS, or email delivery due to third-party provider issues
• Decisions made by you based on Platform analytics or AI-generated insights

In no event shall REVMETIQ OS's total aggregate liability to you for all claims arising under or in connection with these Terms or your use of the Platform exceed the total subscription fees paid by you to REVMETIQ OS in the 3 calendar months immediately preceding the event giving rise to the claim. This cap applies regardless of the form or basis of the claim (contract, tort, statute, or otherwise).

The limitations in this Section 9 reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between you and REVMETIQ OS. The Platform would not be made available to you on these terms without such limitations.

You may cancel your subscription at any time from your dashboard under Settings → Subscription → Cancel Plan. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform until the end of the paid period. No refund is issued for the unused portion of the subscription unless Section 4.3 applies.

We may suspend or terminate your account immediately and without prior notice if:

• You breach any provision of these Terms and fail to cure the breach within 7 days of written notice
• You engage in conduct that REVMETIQ OS reasonably believes violates applicable law or causes harm to users, third parties, or the Platform
• You fail to pay subscription fees and the account remains overdue for more than 30 days after the payment due date
• We are legally required to do so by a court order or regulatory authority
• We decide to discontinue the Platform (with 90 days written notice in this case)

Upon termination or expiry of the subscription:

• Access to the Platform dashboard is immediately suspended
• Your data export functionality remains available for 30 days post-termination
• All Member Data, Gym Owner account data, and associated records are retained for 90 calendar days from the termination date to allow for data retrieval and dispute resolution
• After 90 days, all data is permanently and irreversibly deleted from all systems including database backups
• GST invoices and billing records are retained for 7 years as required by law

Before commencing any legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 calendar days following written notice of the dispute from one party to the other. If the dispute is not resolved within that period, either party may commence proceedings in the courts of Howrah District, West Bengal.